Shipping policy

Order processing

Orders are fulfilled through Amazon Multi-Channel Fulfilment. For EU orders supplied from available stock in our German Amazon warehouse, same-day dispatch may be possible, subject to stock availability, order processing and Amazon's confirmed shipment schedule. Same-day dispatch is not guaranteed and does not mean same-day delivery. You will receive an order confirmation after purchase and a shipping confirmation with available tracking information after dispatch.

Shipping charges

Germany, France, Italy and Spain: EUR 6.99 per order.
Other supported destinations: the checkout displays the applicable local-currency shipping charge, based on the equivalent of EUR 11.

The final shipping charge is shown before payment. We do not add undisclosed delivery charges after an order is placed.

Estimated delivery

Delivery estimates depend on the destination, available stock and shipping service. EU orders are dispatched from our German Amazon warehouse when stock is available there. Use the link in your shipping confirmation to check the latest parcel progress. Remote areas, local carrier delays, public holidays, peak seasons and severe weather can extend delivery. Delivery estimates are not guaranteed dates.

Tracking

Your shipping confirmation includes the available tracking link. Depending on the shipment, the link may lead to Swiship or the responsible carrier. A shipping label or a scan at a logistics centre does not mean that the parcel has been delivered. Refer to the actual tracking events for the delivery status.

Address accuracy

Please check the delivery name, address, postal code and telephone number before completing payment. Contact us immediately through our contact page if a correction is needed. After dispatch, changes or interception might not be possible.

Taxes, duties and delivery restrictions

Any taxes or duties collected by the store are shown at checkout. If a destination requires charges that are not collected at checkout, the customer may be responsible for them where permitted by law. Products and shipping methods are offered only where checkout confirms that delivery is available.

Lost or damaged parcels

If tracking shows no movement for an extended period, the parcel is marked delivered but cannot be found, or the package arrives damaged, contact us promptly with your order number and relevant photos. We will investigate with the carrier and provide the remedy required by applicable law.

Shipping and tracking information updated: 8 September 2026.